Return and Exchange Policy

Cancellation, Return and Exchange Policy

Customer satisfaction is very important to us! Our #1 goal is to provide you with a beautiful lace wig which meets our high construction and craftsmanship standards. All of our wigs are meticulously inspected prior to being shipped to you to insure that your it meets our quality standards.

We realize that the purchase of a hair loss lace wig can be a big investment so we have instituted an exchange policy to insure that you are ultimately happy with your purchase.

 Custom Wigs

Cancellations

Custom made wigs are designed to fit your specific head measurements and as such we cannot cancel your order or issue a refund once construction of your wig has begun. If you have a problem with our wig after you receive it please refer to our “exchange policy” below.

Making Changes

Construction starts on your custom wig within 24-48 hours of your payment post.  Therefore, any changes to your order MUST BE received no later then 72 hours from the time you place your order.  Any changes submitted thereafter, will be subject to a $75 change fee to cover the cost of wasted materials.

Refunds

We Do Not Issue Refunds, however, If after receiving your custom made wig unit, you have a problem such as… your measurements were off and there is a problem with the fit or you do not like the hair color or texture, You can exchange the wig as long as the following criteria are met:

1. The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following:

  • DO NOT Cut the Lace

  • DO NOT Rip or Tear the Lace
  • DO NOT Put any kind of Chemicals on the Wig Unit

  • DO NOT Wear the Wig Unit

  • DO NOT Put Glue or Tape on the Wig Unit

  • DO NOT Put Products on the Wig Unit

  • DO NOT Wash or Condition the Wig Unit

  • DO NOT Dye the Wig Unit

  • DO NOT Perm or Put Relaxer on the Wig Unit

  • DO NOT Style or Cut the Hair of the Wig Unit

  • DO NOT Destroy or Lose any of the Original Packaging

  • DO NOT Try to Correct the Problem Yourself Prior to Calling Us

If you do any of the above, we WILL NOT accept the return and this policy will not apply.  NO EXCEPTIONS.

Arranging An Exchange

Customer must notify us of the desire to do an exchange within 48 hours of receipt of the wig unit by sending an email to: supportticket@lacefrontwigshop.com.  Be sure to state your name, customer order number and the reason you want to exchange your wig. We will contact you within 24 hours or the next business day to address your exchange.

To complete the exchange, the customer will be responsible for sending the un-altered, un-damaged wig back to us in its original packaging. The return package must be received by us within 12 days after your original receipt of the wig.  We advise you return the unit with a Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages.

Upon receipt of the wig unit we will issue you a club member credit for the purchase price of your wig less a 25% return/re-stocking fee. For example: if  your wig cost $300 then your credit after the 25% restocking fee would be $225. This credit can then be used toward the purchase price of  a new wig. The new wig must be of equal or greater value than the original wig being returned.

We can not waive the 25% re-stocking fee… So please make sure that you take your head measurements correctly and choose the specifications that best fit your own style including but not limited to the hair texture, hair color, hair length, density, etc. prior to finalizing your order.  If you are not clear on something, please ask questions first prior to ordering.

Return Policy If We Are At Fault:

In the rare event that you receive a wig that is different from your specifications (ie. You ordered blonde hair and received black).  Then we will do one of the following of your choosing:

1. Replace the wig at no charge to you.  There will be no re-stocking fee and we will pay for the shipping of the original unaltered wig back to us and the shipping of the replacement wig back to you.

2. Issue you a full refund upon receipt of the unaltered wig back to us. We will pay for shipping the wig back.

3. Issue a partial refund if you still wish to keep the wig.

If the customer chooses to receive a new wig or a full refund then the returned wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange or issue a refund!  This includes but is not limited to any of the following:

  • DO NOT Cut the Lace

  • DO NOT Rip or Tear the Lace
  • DO NOT Put any kind of Chemicals on the Wig Unit

  • DO NOT Wear the Wig Unit

  • DO NOT Put Glue or Tape on the Wig Unit

  • DO NOT Put Products on the Wig Unit

  • DO NOT Wash or Condition the Wig Unit

  • DO NOT Dye the Wig Unit

  • DO NOT Perm or Put Relaxer on the Wig Unit

  • DO NOT Style or Cut the Hair of the Wig Unit

  • DO NOT Destroy or Lose any of the Original Packaging

  • DO NOT Try to Correct the Problem Yourself Prior to Calling Us

If you do any of the above, we WILL NOT accept the return and this policy will not apply.  NO EXCEPTIONS.

Stock Wigs

We Do Not Issue Refunds, however, If after receiving your stock wig unit, you do not like it… You can exchange the wig as long as the following criteria are met:

1. The wig must be in the original condition as it was sent to you. If the wig has been altered in any way, then we cannot do an exchange! This includes but is not limited to any of the following:

  • DO NOT Cut the Lace

  • DO NOT Rip or Tear the Lace
  • DO NOT Put any kind of Chemicals on the Wig Unit

  • DO NOT Wear the Wig Unit

  • DO NOT Put Glue or Tape on the Wig Unit

  • DO NOT Put Products on the Wig Unit

  • DO NOT Wash or Condition the Wig Unit

  • DO NOT Dye the Wig Unit

  • DO NOT Perm or Put Relaxer on the Wig Unit

  • DO NOT Style or Cut the Hair of the Wig Unit

  • DO NOT Destroy or Lose any of the Original Packaging

  • DO NOT Try to Correct the Problem Yourself Prior to Calling Us

If you do any of the above, we WILL NOT accept the return and this policy will not apply.  NO EXCEPTIONS.

2. You must notify us in writing of your desire to do an exchange within 48 hours of receipt of the wig by sending an email to supportticket@lacefrontwigshop.com

Arranging An Exchange

Customer must notify us of the desire to do an exchange within 48 hours of receipt of the wig unit by sending an email to: supportticket@lacefrontwigshop.com. Be sure to state your name, customer order number and the reason you want to exchange your wig. We will contact you within 24 hours or the next business day to address your exchange.

To complete the exchange, the customer will be responsible for sending the un-altered, un-damaged wig back to us in its original packaging. The return package must be received by us within 12 days after your original receipt of the wig.  We advise you return the unit with a Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages.

Upon receipt of the wig unit we will issue you a credit for the purchase price of your wig less a 25% re-stocking fee. For example: if  your wig cost $300 then your credit after the 25% restocking fee would be $225. This credit can then be used toward the purchase price of  a new wig. The new wig must be of equal or greater value than the original wig being returned.

We can not waive the 25% re-stocking fee.  If you are not clear on something, please ask questions first prior to ordering.