Shipping Information

 

Shipping and Delivery Times

Custom Wig Orders – Upon completion we will ship your custom wig via UPS. You can expect to receive your wig within 2-3 business days once it has shipped. You will be notified when your order ships and provided with a shipment tracking number. A signature will be required upon delivery.

Average completion time for a custom wig is 25-30 production days. Certain cap designs such as silk tops may take longer to complete.

Stock Wig Orders – Your stock wig will ship within 48 hours of payment clearance and posting unless otherwise noted. If you pay via credit card please note that depending on your bank, it can take 1 to 3 business days for your payment to post. We ship via UPS. You will be notified when your order ships and provided with a shipment tracking number. A signature will be required upon delivery.

International Buyers – We ship to many countries, US territories, and military APO addresses.  Please note that your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. If applicable, any customs or duty charges are always the responsibility of the recipient. Celebrity Hair And Beauty is unable to determine custom fees in advance. Please contact your local customs office for more information.

We cannot ship liquid hair adhesives internationally.

Production Days

Production days do not include holidays and weekends. Our production facility is located in China and will be closed on the following holidays: New Years – Jan 1 – 3, Spring Festival – Jan 22-28, Qingming Festival – Apr 2 – 4, May Day – Apr 29 – May 1, Dragon Boat Festival – Jun 22 – 24, Mid Autumn Holiday – Sept 30, National Day – Oct 1 – 7

Shipping and Billing Address

The billing address must match the shipping address. We cannot ship to an address that is different from the billing address. This applies to both National and International orders. This is to help prevent fraudulent orders. No Exceptions!

P.O. Boxes

We cannot ship to a P.O. Box. You must have a physical address.

Business Hours

Our business hours are Monday – Friday 9.30am -6:00pm eastern standard time. So if your order is placed in the evening or on the weekend, please keep in mind that it will not be received until the next business day.